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I have added one of my clients’ details, but it is showing as high risk and I don’t think they are. What should I do?

If a risk rating is different to expected this needs exploring further by the member in the first instance as legislation or risk sector guidance may have been updated . The purpose of AML Complete is to highlight areas of risk which may have previously been undetected or not fully understood.
Alternatively, it maybe you have mitigations in place to deal with the risk so you don’t consider it a risk, but it is still highlighted to ensure an awareness that the risk exists.
Please note to ensure that you are regularly reviewing the risk and mitigations in place it will continue to show as a risk.
Further insight can also be found via the National Risk Assessment Guidance and on the video tutorials included in the system