The system is showing my application as incomplete but I have entered everything. What do I do?
Please check through your application by editing each section to ensure that all questions have been answered, all owners, staff,[...]
What is Integrity Screening?
Integrity is a key issue across the financial services sector and IAB requires evidence of a DBS check, dated within[...]
What do I do if any of my client details change?
If you need to update any information relating to your clients then you can simply click on the relevant client,[...]
What do I do if my practice details change?
If any details change in relation to your practice management, services or the staff you employ you can simply edit[...]
Why can’t I change my contact details?
You are able to update and edit most information within AML Complete. However, we have placed a restriction on editing[...]
Who should be added under the ‘My Practice’ owner(s) details?
A separate record should be created for each Beneficial Owner, Officer or Manager (BOOM) of your practice. This will include[...]
Why do I have to provide details of all BOOMs within my practice?
Regulation 26 requires each beneficial owner, officer and manager in a business to be approved by the supervisory authority of[...]
I only have a combined Policy & Procedure document covering all key areas of AML compliance. How do I upload this to the relevant question as part of my Practice Profile?
AML Complete does not currently have the capability to distinguish between a combined document and single procedures. Please upload the[...]
I have multiple clients – do I have to manually enter each client separately?
No, you can import client data from a csv file. From the ‘My Clients’ page you can simply click on[...]
Some of my answers are highlighted in red on the summary page – what does this mean?
Answers highlighted in red means that a risk score has been allocated to the answer you have provided. This could[...]